The rise of the AI call centre is revolutionising business telephony. From small and medium-sized businesses (SMBs) to expansive enterprise contact centres, AI-driven voice assistants are automating inbound and outbound calls to improve operational efficiency and customer satisfaction. This article unpacks…

Imagine a business where every call is answered quickly and clearly—without hold music or dropped lines. Thanks to rapid advances in AI call assistant technology, this is now real. From small and medium businesses (SMBs) to large contact centres, AI call…